By Anonymous
The help desk certification event will deliver expert knowledge and provide support centers and help desks with a vision for service excellence, strategies that impact customer retention, revenue generation and operational efficiencies. Understanding industry standard best practices—such as higher customer satisfaction, higher one call resolution rate and more—will help inspire the full excellence support centers can achieve. The certification and professional development seminars are recognized internationally by the support industry and were developed by SCInc. for Help Desk Institute, the world’s largest industry association for help desk and support professionals. These seminars will aid the support team with enhancing their credibility in the organization, improving their customer satisfaction rating, elevating employee morale, and understand industry tools and technologies.
“I have taken several [Help Desk Certification courses with SCInc,” says Janet Carner, Help Desk Training Coordinator for IBM. “The courses are interactive, fun and exciting, and each learning point is transformed into something that can be used immediately. The instructor has a depth of knowledge on the subject matter that intrigues the most technical student, and it is delivered in a way that involves each student right from the start. Timely, relevant, informative and fun, SCInc. Classes are not to be missed!”
The full 2003 event tour includes major U.S. cities, such as:
Chicago, IL
June 25 – 27, 2003
San Francisco, CA
September 24 – 26, 2003
Denver, CO
November 19 – 21, 2003
San Diego, CA
December 3 – 5, 2003
For further details contact:
Mechelle Haflich
719-473-7621 or toll free 877-916-1510 x 216
mhaflich@scinc.net
www.scinc.net
About SCInc
SCInc is a worldwide leader of professional development for computer-support professionals, as well as a provider of technical and professional documentation services. They have provided solutions to a number of fortune 500 companies and were designated by Help Desk Institute as the seminar/curriculum developer for all U.S. taught HDI Certification classes, as well as an Authorized Training Partner for these certification seminars. Eric Svendsen, CEO of SCInc., is a recognized leader in the support industry and serves as Chairman of Help Desk Institute’s eUniversity.
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By Anonymous
DENVER – NuWorld Solutions, Inc., a Denver-based enterprise management consulting firm, has become one of only a handful of area organizations certified to support Hewlett-Packard OpenView Service Desk. Enterprise Management Architect Michael Aubert achieved Service Desk certification Feb. 11, 2002.
Service Desk allows businesses to consolidate all critical components of an information technology (IT) support organization into one management solution. The program provides an intuitive interface for systems managers to oversee systems configuration, assets, customer alerts and incidents, and change management in order to monitor and maintain customer service level agreements.
“Clients find that the deep knowledge base our team of Enterprise Management Architects offer really packs a punch – and now we’ve added the distinction of this specialized certification,” said Trey Lewis, CEO of NuWorld Solutions. “We are proud of Mike’s new certification. His hard work is typical of NuWorld consultants’ dedication and skill.”
Aubert offers a wealth of experience in developing and implementing HP OpenView-based architectures. He has developed network and systems management solutions for clients in telecommunications, manufacturing, government and automotive industries. His skills range from installing, configuring and customizing network components to consulting with clients on their specific enterprise systems management (ESM) environments to improve efficiencies and overall performance.
In addition to his Service Desk certification, Aubert is an HP OpenView Integration Expert in Application & System Management and Network Management. He is an HP OpenView Certified Consultant in Express, Operations I and II, ManageX and Network Node Manager, as well as HP Certified in HP-UX System Administration. Aubert has pursued training in many Information Technology Infrastructure Library (ITIL) processes, including problem, change, configuration and accounting management, and holds a Foundation Certificate in IT Service Management. A graduate of Colorado State University, he joined NuWorld Solutions in March 2001.
About Hewlett-Packard
Hewlett-Packard Company — a leading global provider of computing and imaging solutions and services — is focused on making technology and its benefits accessible to individuals and businesses through simple appliances, useful e-services and solutions for an Internet infrastructure that’s always on. HP had total revenue from continuing operations of $48.8 billion in its 2000 fiscal year. Information about HP and its products can be found on the World Wide Web at http://www.hp.com.
About NuWorld Solutions
NuWorld Solutions offers an integrated suite of enterprise management solutions that help businesses better utilize their information technology infrastructures to remain competitive in a fast-paced technological environment. The company designs and implements network and systems monitoring architectures for complete event management solutions, supported with training and documentation. Based in Denver, NuWorld Solutions is privately owned. For more information call 720-932-8075 or 866-827-3065, or e-mail client.relations@nwsi.net. The company’s Web site is at www.nuworld-solutions.com.
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By Anonymous
Tempe, AZ March 16, 2004 -- Evolved Systems, Inc. (dba Supply and Service), provider of facility operations technology, announced today that C.H. Stone Plumbing of Los Angeles, CA has begun realizing the benefits of an online service desk.
C. H. Stone Plumbing Co., Inc. provides services to the industrial, commercial, institutional, manufacturing, medical and defense industry. The plumbing company has stood above the competition by provide exceptional customer service. C.H. Stone Plumbing has further extended their client support through softWrench™, their website and online service desk. Through C.H. Stone’s new website their key clients will have the ability to request, update and check progress on work requests through the internet providing yet another way for C.H. Stones clients to request work anywhere they have access to the internet.
“Supply and Service has exceeded our expectations of providing us with a web based request tool. They have also taken the IT management of these products off of our hands and made the implementation process quick and seamless. They understand our processes and needs and have definitely met our expectations,” said Timothy Brink, President of C.H. Stone Plumbing.
Three of C.H. Stone’s primary clients will start using softWrench at the end of March 2004. All requests whether called in or written down by a technician in the field will be entered into softWrench creating one place for all service request information. C.H. Stone will also be able to tie work through softWrench into their accounting application making billing more accurate and timely.
‘Our applications have helped our clients streamline their processes that saves them time, provides them with better reporting and reinforces or established best practices”, said Ted Ritter President of Supply and Service. ‘C.H. Stone will see return on investment quickly because of their dedication to the applications and the process.’
About Supply and Service
Since 1997, Supply and Service offers facility operations technology solutions benefiting building owners, property managers and service contractors. The company provides application hosting and long term support solutions for Maximo and softWrench™, the facility portal, which integrates work order management, move management, conference room scheduling, mobile suite, floor plans, and lease administration. Customers realize benefits in weeks rather than months and can quickly make sound decisions based on comprehensive reporting, trending, and cost savings. More information on Supply and Service can be found at www.supplyandservice.com.
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